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Terms and conditions

a) Rental rate
The rental rate includes mandatory third-party insurance for cars and motorbikes for civil liability: the insurance guarantees, within the limits of the insurance contract, the reimbursement of damages suffered by third parties in the event of an accident.

b) Roadside assistance
Roadside assistance service (8:00 AM – 8:00 PM) is included in the price in the event of mechanical failures not attributable to the driver, provided that it is not a wheel puncture and that the vehicle is reachable by the lessor and therefore is on a paved road, is guaranteed timely intervention, making the necessary repairs or replacing the vehicle with another of the same type.

c) Theft of the rented vehicle
In case of theft of the rented vehicle the customer will be held responsible and will have to reimburse the lessor 20% of the commercial value of the vehicle, except for the case in which the vehicle has been transported out of the island of Elba without the authorization of the Lessor company and in this case the customer will be responsible for the entire commercial value of the vehicle. Furthermore, the Customer must return to the lessor the original key of the vehicle of which it has suffered the theft; otherwise it will be held jointly and severally responsible for the theft and a refund of 100% of the commercial value of the vehicle will be requested.

d) Washing of the vehicle
Washing of the vehicle is included in the price except in the case where internally (see animal hairs such as dogs or cats, oil stains, or stains that cannot be washed or cleaned with a normal cleaning with a vacuum cleaner or simple washing with water) and/or externally (see paint stains, or stains with cannot be washed with a normal water wash) the vehicle is so dirty as to need a professional washing at a cost of € 80.00.

e) Additional Driver
The customer may request, without additional costs, the authorization to for an additional driver, with consequent extension of the insurance coverage/limitations of liability/exclusions of responsibility, indicated in these general contract conditions, fully applicable also to these subjects.

f) Home delivery
The home delivery of the vehicle on the island is carried out at a cost that depends on the distance from the Twn office in Portoferraio and the number of days of rental. By filling out the request for a quote you will have an estimate of the cost.

g) Free Cancellation of the Reservation Optional You can cancel your Car or Scooter Rental up to 24 hours in advance without any penalty and with the guarantee of getting back the entire deposit paid. The cost for this service is a minimum of €10.00 or equal to 5% of the total rental amount to be paid together with the payment of the deposit and indicating on the bank transfer references or on the Paypal notes “payment for Book Carefree”.
Reservation Cancellation Policy

In the event of a request for cancellation of the rental, FOR ANY CAUSE, Twn rent will reimburse, upon receipt of written communication via e-mail, the entire participation fee already paid, excluding a lump sum contribution equal to:

  • 30% of the total rental cost, if the cancellation is communicated in the booking confirmation up to 21 calendar days prior to the scheduled collection date;
  • 60% of the total rental cost, if the cancellation is communicated between 20 and 7 calendar days prior to the scheduled collection date;
  • 100% of the total rental cost if the cancellation is communicated from 6 calendar days prior to the scheduled collection date onwards.

h) Car child seat
In case of availability and subject to advance booking, the customer may require the child seat. In case of request made directly at the time of rental, the standard rate of € 5.00 per day may be applied.

i) Option Excess Reduction up to Zero
We give you the chance to reduce the excess in case of damages to the vehicle to Zero €. The cost varies depending on the type of vehicle you choose.

l) Drop-off of the vehicle to another location
Twn rent has 6 offices located on the Elba island. The customer, when signing the contract, upon request, may decide to drop-off the vehicle at the end of the rental in one of the 6 offices without additional costs. A fare is payable in the event of a change of return office for a current rental.

m) Prices
The price includes also: unlimited mileages on the island, crash helmets in case of motorcycles or moped rental.

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